Welcome to our FAQ page! Here you will find answers to common questions about our products, orders and services. If you have any other questions, please feel free to contact our customer service team.
- About Orders
Q: How do I place an order?
A: Browse our website, select the products you like, add them to the shopping cart and go to the checkout page to complete the payment.
Q: Can I modify or cancel my order?
A: If your order has not been shipped, you can contact customer service to modify or cancel your order. Please contact us as soon as possible by email or customer service phone.
Q: How do I check the status of my order?
A: You can log in to your account and check the order status on the “My Orders” page, or you can track it through the link in the order confirmation email.
- About Shipping
Q: How long will it take to receive my order?
A: Normally, our orders are processed within 1-2 business days, and the delivery time may take 5-10 business days depending on your location.
Q: Do you provide international shipping?
A: Yes, we provide international shipping services. Please check the details for specific shipping costs and times during checkout.
Q: My order was not delivered on time, what should I do?
A: If the delivery is delayed, please contact our customer service by email or phone and we will help you solve the problem.
- About Returns and Refunds
Q: Can I return the product?
A: If you are not satisfied with the product you purchased, you can apply for a return within 30 days after receiving the product. Please refer to our Return Policy page for detailed conditions.
Q: Who will pay for the return shipping?
A: If the return is due to product problems, we will bear the return shipping costs; if the return is for personal reasons, the shipping costs must be borne by the customer.
Q: How long does it take to refund?
A: We will process the refund within 5-7 working days after receiving the return, and the specific arrival time depends on your payment method.
- About Products
Q: What skin type is the product suitable for?
A: Our products are carefully developed and suitable for a variety of skin types, including sensitive skin. Each product page has a detailed description of the applicable skin type, please refer to it to choose the right product.
Q: Is the product tested on animals?
A: No, Cerrave is committed to providing cruelty-free skincare products and our products meet strict ethical standards.
Q: Are the ingredients in our products natural?
A: Our products combine natural ingredients with scientific technology to ensure effectiveness and safety. A detailed list of ingredients can be found on each product page.
- Contact Us
If the above answers do not solve your problem, please contact us through the following methods:
Email: cerrave@xyz.com
Customer Service Phone: +13369035156
We look forward to helping you further!
Sincerely, Cerrave Customer Service Team