Thank you for choosing Cerrave! If you are not completely satisfied with your purchase, we offer a return service to ensure your shopping experience is as smooth as possible. Please read the return policy below for more information.

Return conditions
Return period:
You can request a return within 30 days of receiving the product. Items that exceed this period cannot be returned.

Return product condition:

Products must be unused, unopened, and in the original packaging.
Any opened, used products will not be returned unless there is a quality problem with the product.
Products not eligible for return:
The following products cannot be returned:

Unless there is a quality problem, skin care and makeup products cannot be returned or exchanged once opened.
Special items, gift cards, etc.
How to request a return
Please contact the customer service team via email or customer service phone with your order number and the reason for the return.
Once we confirm the return request, we will provide you with a return address and specific return instructions.
Please ensure that the product is well packaged when returning to avoid damage to the product due to transportation problems.
Return Shipping
If the return is due to our error (e.g. wrong item, damaged item, etc.), we will cover the return shipping.
If the return is for personal reasons (e.g. dislike of the item or change of mind), the return shipping is at the customer’s expense.
Refund Processing
Once the returned item is received and inspected, we will process the refund within 5-7 business days.
The refund will be refunded to your original payment method, and the specific arrival time depends on your payment provider.
The refund amount is the actual purchase price of the item, excluding any shipping or customs fees.
Exchanges
We currently only offer returns. If you wish to exchange the item, we recommend that you return it and place a new order.

Damaged Items or Wrong Orders
If the item you received is defective or damaged, please contact us within 7 days of receipt. We will arrange for your return and provide you with a free replacement or refund.

Customer Support
If you have any questions about returns or need further assistance, please feel free to contact us:
 Email: cerrave@xyz.com
 Customer Service Phone: +13369035156

We will do our best to resolve your issues and ensure your shopping experience is hassle-free.

Sincerely, Cerrave Customer Service Team